Alina Visitor Parking (website alinaparking.com and the Android app com.alinaparking.visitor) is developed and operated by Urgent Developer (Dan Chang).

You can ask us to delete your account and the personal information we hold about you. Deletion is handled by request; there is no in-app delete button.

How to request deletion

• Residents and staff: email getalinaparking@gmail.com from the email address on your account, with the subject "Account deletion request".
• Visitors (no account): email getalinaparking@gmail.com with the licence plate and the pass confirmation code from your confirmation screen or email. If you no longer have the code, include the building, the date of the visit and the email address or phone number used on the pass so we can find it.

What to include

Your role (visitor, resident or staff), the building, the email address on the account or the plate and confirmation code, and whether you want your whole account deleted or only specific information (for example a vehicle or a pass).

We may ask for more information to confirm the request comes from you before deleting anything. We will never ask for your password.

Response time

We acknowledge your request within 7 days and complete it within 30 days. We will email you when it is done or explain anything we had to keep.

What we delete

When we complete your request, we delete:

• Your account and sign-in details
• Your personal details (name, email address, phone number)
• Your registered licence plates and vehicles
• Your passes and guest entries
• Photos linked to your records

What we may keep, and why

• Records needed for an open parking violation or dispute, or to meet a legal obligation, are kept only as long as needed and no longer than the periods in our privacy policy.
• Audit log entries are kept for security, with your personal details removed (anonymised).
• Aggregate analytics that do not identify you are not affected.
• Copies may remain in our database provider's backups for a limited time, until those backups expire.

Questions

If you have questions, contact getalinaparking@gmail.com.

You can also contact the Office of the Information and Privacy Commissioner for British Columbia (www.oipc.bc.ca) or, where federal law applies, the Office of the Privacy Commissioner of Canada (www.priv.gc.ca).